Refund & Cancellation Policy

Effective Date : 27 June 2026

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1. Purpose

This Refund & Cancellation Policy explains the terms governing cancellations, refunds and transfers for courses, workshops, conferences, webinars, memberships and other educational services offered by ACCEND (Association for Continuing Clinical Education and Nursing Development).

2. Course Registration Cancellation

Participants may request cancellation of their registration before the commencement of a programme. Cancellation requests should be submitted in writing through the Contact page or by email.

3. Refund Eligibility

• If cancellation is requested before programme commencement and no administrative or third-party costs have been incurred, ACCEND may approve a full or partial refund.
• Once a participant has accessed course materials, attended live sessions or downloaded educational resources, refunds may not be available unless required by applicable law.
• Refund decisions are made on a case-by-case basis at the discretion of ACCEND.

4. Event Cancellation by ACCEND

If ACCEND cancels a course, workshop, conference or event, participants will normally be offered one of the following options:

• Full refund of the registration fee.
• Transfer to another available programme.
• Credit towards a future ACCEND educational activity.

5. Membership Fees

Membership fees, where applicable, are generally non-refundable after membership activation unless otherwise specified by ACCEND.

6. Digital Products

Downloaded publications, digital certificates, online learning materials and other digital resources are generally non-refundable once access has been provided.

7. Processing Time

Approved refunds will normally be processed within 7 to 14 working days using the original payment method wherever possible.

8. Exceptional Circumstances

ACCEND understands that unforeseen situations may arise. Requests supported by appropriate documentation may be reviewed individually and resolved at ACCEND's discretion.

9. Policy Changes

ACCEND reserves the right to update this Refund & Cancellation Policy at any time. The latest version will always be available on this website.

10. Contact Us

For any questions regarding cancellations or refunds, please contact ACCEND through the Contact page available on this website.